Parloa Raises $66 Million in Series B
Parloa, a Berlin, Germany-based AI-powered automation for customer service, has raised $66 million in Series B funding.
The round was led by Altimeter Capital, with participation from EQT Ventures, Newion, Senovo, Mosaic Ventures, and La Famiglia Growth. This brings Parloa’s total capital raised to $98 million.
Altimeter Capital Management, founded in 2008, is a venture capital firm based in Menlo Park, California. It is technology-focused, managing a public equity fund and growth-stage private equity funds.
The company will use the funds to further innovate its AI-powered platform and product lineup and advance Parloa’s expansion in new growth markets including Europe and the US.
Founded in 2018 by Malte Kosub and Stefan Oswald, Parloa provides AI-powered automation for customer service. Its platform unites humans and AI in one team to enhance companies’ service quality through AI-based customer service, natural-sounding conversations, and outstanding service experiences on all communication channels. The platform delivers personalized, dynamic, and human-like experiences to customers across industries such as Insurance, E-commerce, Utilities, and Travel. Parloa collaborates with industry leaders like Microsoft, KPMG, and PwC, offering features like intent recognition, smart FAQs, self-service ordering, and cross- and up-selling capabilities.
Funding Details
Company: Parloa GmbH
Raised: $66.0M
Round: Series B
Funding Month: April 2024
Lead Investors: Altimeter Capital
Additional Investors: EQT Ventures, Newion, Senovo, Mosaic Ventures, La Famiglia Growth
Company Website: https://www.parloa.com/
Software Category: Conversational AI